How Do I Track My Order?Updated 6 months ago

Anxious to Get Your Fanny Product(we would be too)?

To track your order order, follow these steps:

Go to www.fanny.co and click on the Track Your Order link in the Help & Support section at the bottom of the site page or click here. 

You can track your order by entering in your order number and email or check on the status if you already have a tracking number. 

If you are set up with text or email shipping updates, you’ll get a text or email with your order status.

Here are some of the statuses we provide for each order:

Confirmed - A customer created an order, but you haven't shipped or fulfilled the order yet. This is a good time to capture payment.

On its way - You marked the order as fulfilled or partially fulfilled in your Shopify admin, and the shipment is in transit.

Out for delivery - The shipment arrived in your customer's area and will be delivered to your customer soon.

Delivered - The customer received their shipment.

Failed delivery - The carrier attempted to deliver the shipment to the destination address, but was unsuccessful.

If you have any questions, feel free to get in touch with us and we will be more than happy to help you track your order or provide a shipping update.